Check out the most frequently asked questions below. If you don’t see your answer here open a support ticket.
Overview
What is THE OUTBREAK?
What are the basics of gameplay?
What do I need to do to participate?
What happens if my team gets caught by the zombies?
Can I become human again if I turn into a zombie?
What’s the difference between a day, a chapter and a mission?
What are the safehouses?
Scoring
How do I check the score?
How do teams score points?
What determines who wins the challenge?
How do I navigate the leaderboard?
Steps and Power
How do I earn Power?
How do I spend my steps and Power?
What if I don’t spend my steps and Power?
How do I sync my steps?
I received a “Manual Step Cap Reached” message… what does this mean?
Zombie Contact
How can I tell if my team is in zombie contact?
What happens if my team gets caught by the zombies?
What does being “sick” mean?
Gameplay
What are the basics of gameplay?
How do I recover health?
How do I become human again if I’m a zombie?
How does my team overcome obstacles?
Where do I find my activity goals?
How do I earn Power?
How do I spend my steps and Power?
What if I don’t spend my steps and Power?
Syncing Steps and Exercise
Which apps and fitness trackers work with THE OUTBREAK?
How do I connect my Apple Watch?
How do I connect to HealthKit?
How do I connect to Google Fit?
How do I connect my Fitbit?
How do I connect my Garmin?
I just synced my pedometer and/or exercise app(s), when will my activity sync in?
I think my Fitbit used to generate more Power… has something changed?
Game Settings
How do I customize my character?
How do I control the sound volume?
How do I adjust the scrolling sensitivity?
How do I turn game vibrations on/off?
How do I reset my password?
Have a question that’s not answered here? Open a support ticket.