Check out the most frequently asked questions below. If you don’t see your answer here open a support ticket.
Overview
What are the basics of gameplay?
What are Crew Points?
How are steps used in Lost Tides?
Playing as the Captain
How do I set my activity level?
I don’t know how much activity my doctor wants me to do. Can I play Lost Tides?
I’m not scheduled to do at-home treatment every day. How should I report this to the Ship Medic?
How do I move the ship forward?
What are Crew Points and how do I use them?
What is Gold and why is it important?
What are encounters?
How do I repair the ship?
How do I invite friends and family to join my crew?
Can I view my progress in a given chapter?
How do I chat with my crew?
Playing as a Crew Member
How do I support the Captain on his or her journey?
How do I generate Crew Points?
Are there step bonuses for crew members?
Syncing Steps
Which apps and fitness trackers work with Lost Tides?
How do I connect my Apple Watch?
How do I connect to HealthKit?
How do I connect to Google Fit?
How do I connect my Fitbit?
Game Settings
How do I customize my character?
How do I control the sound volume?
How do I adjust the scrolling sensitivity?
How do I turn game vibrations on/off?
How do I reset my password?
Have a question that’s not answered here? Open a support ticket.