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Why are manual step entries limited to a certain number of steps per day? Unlike steps synced from pedometers that are synced directly to our system, manually entered steps are unverified. Because manually entered steps are unverified, each company generally opts to have a cap…

Which bluetooth pedometers can A Step Ahead: Holiday Hustle import steps from automatically? A Step Ahead: Holiday Hustle can currently import steps from bluetooth-enabled pedometers made by the following manufacturers: Fitbit Jawbone Misfit Withings Note that in order for your pedometer to send steps to…

Can inactive players slow my team down? Yes. Your team’s movement and Fame bonus are based upon the average of your team’s steps and activity, so inactive players will bring those averages down. Team synergy is key, so be sure to help all players on…

How do my steps impact my team? Your individual steps impact your team in a number of ways, from movement to scoring. A Step Ahead is designed to be a team-based experience, and as such, it’s important to remember that it’s in your team’s best…

I just synced my pedometer, where are my steps? Your steps have quite a journey to go on to get from your activity tracker to the UtiliFIT servers! This can take anywhere from a few seconds to a few hours. As a rule of thumb,…

How do I mute the sounds? To mute the sounds temporarily (sounds will resume next time you log in or reload the page): 1) Click on the SOUND (SPEAKER) icon on the A Step Ahead game board. To mute the sounds indefinitely (sounds will only…

How do I change my avatar? To change your avatar: 1) Click on the SETTINGS (GEAR) icon on the A Step Ahead game board. 2) Click left or right on the CHARACTER CAROUSEL to switch characters. 3) Click the X to save and close.

How do I play UtiliFIT Deskercise mini-games? UtiliFIT Deskercise mini-games send you small physical challenges to complete every hour to keep you from being sedentary throughout your day. In A Step Ahead: Holiday Hustle, they count toward your Exercise, which helps fill your Fame Stars,…

Ho do I log diet, lifestyle and exercise activities? Logging diet, lifestyle and exercise activities in your Activity Journal is a key gameplay element in A Step Ahead: Holiday Hustle, as doing so grants you a step bonus when you log Santa’s Special Skill in…

How can a team with less steps than mine have more points? Points come from three sources: team average steps, Fame Bonus, and End of Stage bonus. If a team focuses only on getting steps, they may move quickly but still be out-scored by other…