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How do I reset my password? From the LOGIN SCREEN: 1) Tap on the “Forgot your Password?” link 2) Enter the email address you used to register your account 3) Check your email for your Password Reset Code 4) Enter the Password Reset Code into…

How do I control the sound volume? 1) In THE OUTBREAK app, navigate to SETTINGS > GAME 2) Adjust the SOUNDS slider to your preference (0% will effectively mute all sounds)

What happens if I don’t spend my steps and Power? Steps will remain in your Step Bank, and Power will remain in your Power Bank until you either spend them in-game, or a new Chapter begins, at which point both will empty automatically. This allows…

I just synced my pedometer and/or exercise app(s), when will my activity sync in? THE OUTBREAK automatically requests a refresh of your activity data every 30 seconds while THE OUTBREAK app is open. Your activity data goes on quite the journey in order to make…

How do I connect my Fitbit? NOTE: You will need the Username and Password for your Fitbit Account to connect your device. 1) In THE OUTBREAK app, navigate to SETTINGS > ACCOUNT, and tap PAIR FITNESS TRACKER.   2) Click FITBIT   3) Enter your…

How do I connect my Apple Watch? To sync your activity from Apple Watch: 1) In THE OUTBREAK iOS app, navigate to SETTINGS > ACCOUNT, and tap PAIR FITNESS TRACKER. 2) Toggle the “Healthkit/Apple Watch” switch to ON. 3) Grant the requested permissions for STEPS,…

How do I connect to HealthKit? To sync your activity from Apple Healthkit (and Apple Watch): 1) In THE OUTBREAK iOS app, navigate to SETTINGS > ACCOUNT, and tap PAIR FITNESS TRACKER. 2) Toggle the “Healthkit/Apple Watch” switch to ON. 3) Grant the requested permissions…

How do I customize my character? 1) In THE OUTBREAK, select CHARACTER from the main menu. 2) Use the MALE and FEMALE icons to toggle between male and female characters. 3) Select a base character to customize from the base characters on the left. 4)…