Check out the most frequently asked questions below. If you don’t see your answer here open a support ticket.
Overview
What is A Step Ahead: Zombies?
What are the basics of gameplay?
What do I need to do to participate?
What happens if my team gets caught by the zombies?
Can I become human again if I turn into a zombie?
What’s the difference between a day, a chapter and an episode?
Can the zombies win the challenge?
Scoring
How do I check the score?
How do human teams score points?
How do the zombies score points?
What determines who wins the challenge?
Can the zombies win the challenge?
A Step Ahead Game Board
What are the red and green meters on the game board?
What do the red hearts and the zombie claws mean, and how are they related?
What are all those flagpoles on the game board?
How do I enter my steps?
How do I check the score?
How do I view the story?
How do I track diet, lifestyle and exercise activities?
How do I play UtiliFIT Deskercise mini-games?
What is my Weekly Progress and how do I fill up all 5 stars?
How do I change my avatar?
How do I mute the sounds?
Zombie Contact
How can I tell if my team is in zombie contact?
What happens if my team gets caught by the zombies?
How do human vs. zombie clashes work?
What is clash strength and how does it factor into clashes?
What is zombie ferocity and how does it factor into clashes?
What does being “sick” mean?
Steps
How do I enter my steps?
How do I connect a bluetooth pedometer?
I just synced my pedometer, where are my steps?
How do my steps impact my team?
Why do I need to enter my steps or sync my pedometer every day by a certain time?
Which bluetooth pedometers can A Step Ahead: Zombies import steps from automatically?
Diet Tracking
What’s the relationship between tracking diet and my avatar’s health?
Will tracking diet make me more resistant to zombie contact?
How can tracking diet make me human again if I turn into a zombie?
Exercise Tracking and Deskercise Mini-games
What’s the relationship between tracking exercise/Deskercise Mini-games and zombie kills?
What’s the relationship between tracking exercise/Deskercise Mini-games and my team’s clash strength?
Will tracking exercise/playing Deskercise Mini-games help my team fight off zombies?
How does my team earn bonus points for zombie kills?
How do I track diet, lifestyle and exercise activities?
How do I play UtiliFIT Deskercise mini-games?
Playing as a Zombie
I’m a zombie… how can I turn more humans into zombies?
Can I turn back into a human and re-join my former team?
How can I increase the horde’s ferocity?
How do I get a zombie speed boost?
Can inactive players slow down the zombie horde?
Have a question that’s not answered here? Open a support ticket.