Welcome to A Step Ahead: Holiday Hustle Help!
Check out the most frequently asked questions below. If you don’t see your answer here open a support ticket.
Overview
What is A Step Ahead: Holiday Hustle?
What are the basics of gameplay?
What do I need to do to participate?
What are Santa’s Special Skills and how do they affect gameplay?
Where can I access the weekly dossier?
Scoring
How do I check the score?
What are those filters on the leaderboard?
How do teams score points?
What determines who wins the challenge?
How do I earn bonus steps?
What is the End of Stage Bonus and how does my team earn it?
What is Fame and how do I accrue it?
How can a team with less steps than mine have more points?
A Step Ahead Game Board
What are all those flagpoles on the game board?
How do I enter my steps?
How do I check the score?
How do I view the weekly Dossier?
How do I log diet, lifestyle and exercise activities?
How do I play UtiliFIT Deskercise mini-games?
What is Fame and how do I fill up all 5 stars?
How do I change my avatar?
How do I mute the sounds?
Steps
How do I enter my steps?
How do I connect a bluetooth pedometer?
I just synced my pedometer, where are my steps?
How do my steps impact my team?
Why do I need to enter my steps or sync my pedometer every day by a certain time?
Can inactive players slow my team down?
Which bluetooth pedometers can A Step Ahead: Holiday Hustle import steps from automatically?
Why are manual step entries limited to a certain number of steps per day?
Activity Journal and UtiliFIT
What is my Activity Journal?
What is UtiliFIT?
Why should I play UtiliFIT and log activity in my Activity Journal?
How do I log activities in my Activity Journal?
How do I play UtiliFIT?
Why isn’t running included as a trackable item in the Activity Journal?
Account Maintenance
Have a question that’s not answered here? Open a support ticket.